Shipping & Return Policies
We strongly stress to all customers to make sure that your shipping address is correct before confirming and completing your order. If you have submitted an order with incorrect information and would like to change it, it is generally not authorized due to confidentiality reasons.
We offer rapid shipping on orders and most orders are processed & shipped within 5-7 business days of receiving payment. We may not be able to process your address change request before the order ships. If the order ships to the wrong address provided, the customer is responsible for the order to be re-shipped to the correct address if it is rejected by the receiver OR if the parcel is accepted, you will have to retrieve the package from the address. Canada post will not open a trace on a package if it was delivered to the correct address listed on the label. If you are not able to retrieve the package, you are not entitled to a refund since the item was shipped to the address you confirmed on your order. So we STRONGLY suggest double checking your shipping address before placing the order.
All items MUST be returned through our RMA process, guidelines and rules stated below:
Please note that all returned items must be in brand new, factory sealed packaging. Returned items must be 100% brand new, unused and in functional condition. For returned items we will offer 100% store credit in exchange. If the item you received was defective out of the packaging, please refer to our Warranty Policy.Items that have been reviewed and determined to be in unsellable condition and cannot be restocked will be subject to a minimum restocking fee.
A 25% restocking fee will be charged for items in opened (broken seal) packaging and new condition as determined by our RMA staff.
All of our Gearboxes come with 6 months (or 50k cycle count) limited warranty after a "delivered" status. Replacing the original spring will void any warranty. Item’s correct warranty stickers MUST BE UNDAMAGED.
All of our Jaeger pistons come with 6 months (or 50k cycle count) limited warranty after a "delivered" status. Items must have been correctly installed, unmodified and failed under normal circumstances.
Items received DOA (Dead on arrival) must be claimed within 48hrs of "delivered" status. In this scenario, we will cover all shipping costs and replace the items for you.
Please note a RMA is required for all warranty procedures. Please be sure to check that all your received items work as soon as you receive them.